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Orders can be changed or cancelled before shipment. Please contact our sales team as soon as possible. If your order has already been dispatched, our standard returns policy will apply.

At Mizen Automation, we actively reduce industrial waste by repairing and refurbishing faulty automation hardware instead of sending it to landfill. Our approach helps businesses extend the life of their equipment, cut costs, and reduce their environmental footprint, all without compromising on performance.

All new parts come with a 12-month return-to-base warranty, reconditioned and used parts have a 3-month return-to-base warranty. If your item fails within the first 14 days, we’ll replace it or issue a full refund, including shipping. After 14 days, our standard warranty applies.

Bank Transfer – To pay for your purchase using Bank/Wire Transfer, simply instruct your bank to send the full amount as shown on our Quotation or Invoice. Please ensure you send your Quotation or Invoice number with your payment. Credit or debit card payments – We accept most major credit and debit cards, including Visa, MasterCard, and American Express. Depending on the card type and the transaction’s value, there may be an additional charge for paying by credit card. Paypal – To pay by PayPal, please make payment to the following email address: accounts@mizenautomation.com, a 5% charge will apply. Currency – We can accept payments in most major currencies, but we prefer payments in NZ, AU, or US Dollars (NZD, AUD, or USD). Payments made in other currencies may be subject to additional charges.

If your order hasn’t arrived within the expected time frame, it could be due to stock delays, shipping issues, or payment problems. Please contact our team so we can investigate and update you.