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If your order hasn’t arrived within the expected time frame, it could be due to stock delays, shipping issues, or payment problems. Please contact our team so we can investigate and update you.

Contact our sales team within the warranty period. They’ll guide you through the return process and let you know the next steps.

We stock an extensive range of parts from over 40934 brands, including new, reconditioned, and used automation components. Our collection features products from KEB, VACON, FESTO, FUJI ELECTRIC, MITSUBISHI, SPRINT ELECTRIC, among others. If you can’t find the part you need, don’t worry! Thanks to our global network of specialist suppliers, we can offer tailored quotes, even for parts not listed on our website. Explore our range of new, reconditioned and used parts here.

Bank Transfer – To pay for your purchase using Bank/Wire Transfer, simply instruct your bank to send the full amount as shown on our Quotation or Invoice. Please ensure you send your Quotation or Invoice number with your payment. Credit or debit card payments – We accept most major credit and debit cards, including Visa, MasterCard, and American Express. Depending on the card type and the transaction’s value, there may be an additional charge for paying by credit card. Paypal – To pay by PayPal, please make payment to the following email address: [email protected], a 5% charge will apply. Currency – We can accept payments in most major currencies, but we prefer payments in NZ, AU, or US Dollars (NZD, AUD, or USD). Payments made in other currencies may be subject to additional charges.

If an item is beyond repair we assess whether it can be safely disassembled and recycled. In some cases, we use recovered components for future refurbishments to further prevent waste and conserve resources.