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Choosing to repair instead of replace automation parts helps reduce costs, minimise downtime, and extend the life of your equipment. It also supports your corporate sustainability goals and demonstrates a commitment to responsible operations and corporate social responsibility, helping build trust in your brand and setting your business up for long-term success.

Yes, you can. If you’d prefer to use your own carrier, please contact our sales team and provide your account details and required service level. A packing and handling fee may apply. Please note that we are not responsible for any loss or damage during transit when using your own shipping provider.

If your return is approved and a replacement is not available, we’ll issue a refund for the full amount you paid, including shipping. Refunds are processed promptly after we receive and inspect the returned item.

Yes. Once your order is processed, you’ll receive a confirmation email with all the relevant details.

Orders can be changed or cancelled before shipment. Please contact our sales team as soon as possible. If your order has already been dispatched, our standard returns policy will apply.