202-750-6-DIV-S3

Choosing to repair instead of replace automation parts helps reduce costs, minimise downtime, and extend the life of your equipment. It also supports your corporate sustainability goals and demonstrates a commitment to responsible operations and corporate social responsibility, helping build trust in your brand and setting your business up for long-term success.

If your return is approved and a replacement is not available, we’ll issue a refund for the full amount you paid, including shipping. Refunds are processed promptly after we receive and inspect the returned item.

If your item fails during the warranty period, you’ll need to send it back to us. We’ll repair or replace it, then return it to you at no extra cost.

Yes. We work with top global repair partners and offer a “No Fix, No Fee” policy. If a part cannot be fixed, only a small assement fee will apply.

Yes, you can. If you’d prefer to use your own carrier, please contact our sales team and provide your account details and required service level. A packing and handling fee may apply. Please note that we are not responsible for any loss or damage during transit when using your own shipping provider.