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Yes. We work with top global repair partners and offer a “No Fix, No Fee” policy. If a part cannot be fixed, only a small assement fee will apply.

All new parts come with a 12-month return-to-base warranty, reconditioned and used parts have a 3-month return-to-base warranty. If your item fails within the first 14 days, we’ll replace it or issue a full refund, including shipping. After 14 days, our standard warranty applies.

Bank Transfer – To pay for your purchase using Bank/Wire Transfer, simply instruct your bank to send the full amount as shown on our Quotation or Invoice. Please ensure you send your Quotation or Invoice number with your payment. Credit or debit card payments – We accept most major credit and debit cards, including Visa, MasterCard, and American Express. Depending on the card type and the transaction’s value, there may be an additional charge for paying by credit card. Paypal – To pay by PayPal, please make payment to the following email address: accounts@mizenautomation.com, a 5% charge will apply. Currency – We can accept payments in most major currencies, but we prefer payments in NZ, AU, or US Dollars (NZD, AUD, or USD). Payments made in other currencies may be subject to additional charges.

Absolutely. After your order ships, we’ll send you a Shipment Notification email that includes the carrier’s name and a tracking link. You can follow your order status directly or contact us for help.

If an item is beyond repair we assess whether it can be safely disassembled and recycled. In some cases, we use recovered components for future refurbishments to further prevent waste and conserve resources.