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If the product is out of stock but expected soon, we’ll hold your order and ship it once available. If it’s discontinued and no alternative is available, we’ll issue a full refund.

Absolutely. After your order ships, we’ll send you a Shipment Notification email that includes the carrier’s name and a tracking link. You can follow your order status directly or contact us for help.

We stock an extensive range of parts from over 40981 brands, including new, reconditioned, and used automation components. Our collection features products from SIEMENS, COUTANT LAMBDA, PACIFIC SCIENTIFIC, IMO, among others. If you can’t find the part you need, don’t worry! Thanks to our global network of specialist suppliers, we can offer tailored quotes, even for parts not listed on our website. Explore our range of new, reconditioned and used parts here.

Shipping typically takes 1-4 weeks depending on your location and the service level selected. Stock items usually ship within 48 hours of payment. Please note that external factors like customs or carrier delays may affect final delivery time.

Bank Transfer – To pay for your purchase using Bank/Wire Transfer, simply instruct your bank to send the full amount as shown on our Quotation or Invoice. Please ensure you send your Quotation or Invoice number with your payment. Credit or debit card payments – We accept most major credit and debit cards, including Visa, MasterCard, and American Express. Depending on the card type and the transaction’s value, there may be an additional charge for paying by credit card. Paypal – To pay by PayPal, please make payment to the following email address: accounts@mizenautomation.com, a 5% charge will apply. Currency – We can accept payments in most major currencies, but we prefer payments in NZ, AU, or US Dollars (NZD, AUD, or USD). Payments made in other currencies may be subject to additional charges.