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All new parts come with a 12-month return-to-base warranty, reconditioned and used parts have a 3-month return-to-base warranty. If your item fails within the first 14 days, we’ll replace it or issue a full refund, including shipping. After 14 days, our standard warranty applies.

If an item is beyond repair we assess whether it can be safely disassembled and recycled. In some cases, we use recovered components for future refurbishments to further prevent waste and conserve resources.

Yes! We’re always looking for surplus or decommissioned automation hardware from businesses. If your company is upgrading or clearing out equipment, we may be able to refurbish and reuse those parts, turning potential waste into valuable, working components. Get in touch today to discuss options.

Repair times depend on the fault and parts availability, but we aim for a fast turnaround. If a repair takes too long, we’ll offer a replacement or refund. For exact time frames, please contact us directly.

Bank Transfer – To pay for your purchase using Bank/Wire Transfer, simply instruct your bank to send the full amount as shown on our Quotation or Invoice. Please ensure you send your Quotation or Invoice number with your payment. Credit or debit card payments – We accept most major credit and debit cards, including Visa, MasterCard, and American Express. Depending on the card type and the transaction’s value, there may be an additional charge for paying by credit card. Paypal – To pay by PayPal, please make payment to the following email address: accounts@mizenautomation.com, a 5% charge will apply. Currency – We can accept payments in most major currencies, but we prefer payments in NZ, AU, or US Dollars (NZD, AUD, or USD). Payments made in other currencies may be subject to additional charges.