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Orders can be changed or cancelled before shipment. Please contact our sales team as soon as possible. If your order has already been dispatched, our standard returns policy will apply.

After submitting a repair request form, we’ll send full shipping instructions, including the correct address and documentation needed.

Yes. You’ll receive a detailed invoice by email once your order is confirmed.

Bank Transfer – To pay for your purchase using Bank/Wire Transfer, simply instruct your bank to send the full amount as shown on our Quotation or Invoice. Please ensure you send your Quotation or Invoice number with your payment. Credit or debit card payments – We accept most major credit and debit cards, including Visa, MasterCard, and American Express. Depending on the card type and the transaction’s value, there may be an additional charge for paying by credit card. Paypal – To pay by PayPal, please make payment to the following email address: accounts@mizenautomation.com, a 5% charge will apply. Currency – We can accept payments in most major currencies, but we prefer payments in NZ, AU, or US Dollars (NZD, AUD, or USD). Payments made in other currencies may be subject to additional charges.

To update your billing details, contact our sales team with your order number and the updated information. We’ll confirm once changes have been made.