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If the product is out of stock but expected soon, we’ll hold your order and ship it once available. If it’s discontinued and no alternative is available, we’ll issue a full refund.

Choosing to repair instead of replace automation parts helps reduce costs, minimise downtime, and extend the life of your equipment. It also supports your corporate sustainability goals and demonstrates a commitment to responsible operations and corporate social responsibility, helping build trust in your brand and setting your business up for long-term success.

You can track your shipment using the tracking number in your Shipment Notification email. For any updates or issues, please contact our support team.

If an item is beyond repair we assess whether it can be safely disassembled and recycled. In some cases, we use recovered components for future refurbishments to further prevent waste and conserve resources.

Yes, you can. If you’d prefer to use your own carrier, please contact our sales team and provide your account details and required service level. A packing and handling fee may apply. Please note that we are not responsible for any loss or damage during transit when using your own shipping provider.