AR15T000

Absolutely. After your order ships, we’ll send you a Shipment Notification email that includes the carrier’s name and a tracking link. You can follow your order status directly or contact us for help.

As our parts are available in different condition – new, reconditioned, or used – the item you receive may differ from stock images. To avoid confusion, we don’t display generic product photos online. However, we’re happy to send specific images upon request.

Contact our sales team within the warranty period. They’ll guide you through the return process and let you know the next steps.

Bank Transfer – To pay for your purchase using Bank/Wire Transfer, simply instruct your bank to send the full amount as shown on our Quotation or Invoice. Please ensure you send your Quotation or Invoice number with your payment. Credit or debit card payments – We accept most major credit and debit cards, including Visa, MasterCard, and American Express. Depending on the card type and the transaction’s value, there may be an additional charge for paying by credit card. Paypal – To pay by PayPal, please make payment to the following email address: accounts@mizenautomation.com, a 5% charge will apply. Currency – We can accept payments in most major currencies, but we prefer payments in NZ, AU, or US Dollars (NZD, AUD, or USD). Payments made in other currencies may be subject to additional charges.

If an item is beyond repair we assess whether it can be safely disassembled and recycled. In some cases, we use recovered components for future refurbishments to further prevent waste and conserve resources.