NEF33100

As our parts are available in different condition – new, reconditioned, or used – the item you receive may differ from stock images. To avoid confusion, we don’t display generic product photos online. However, we’re happy to send specific images upon request.

If your order hasn’t arrived within the expected time frame, it could be due to stock delays, shipping issues, or payment problems. Please contact our team so we can investigate and update you.

If your item fails during the warranty period, you’ll need to send it back to us. We’ll repair or replace it, then return it to you at no extra cost.

Yes, you can. If you’d prefer to use your own carrier, please contact our sales team and provide your account details and required service level. A packing and handling fee may apply. Please note that we are not responsible for any loss or damage during transit when using your own shipping provider.

Choosing to repair instead of replace automation parts helps reduce costs, minimise downtime, and extend the life of your equipment. It also supports your corporate sustainability goals and demonstrates a commitment to responsible operations and corporate social responsibility, helping build trust in your brand and setting your business up for long-term success.