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You can track your shipment using the tracking number in your Shipment Notification email. For any updates or issues, please contact our support team.

Bank Transfer – To pay for your purchase using Bank/Wire Transfer, simply instruct your bank to send the full amount as shown on our Quotation or Invoice. Please ensure you send your Quotation or Invoice number with your payment. Credit or debit card payments – We accept most major credit and debit cards, including Visa, MasterCard, and American Express. Depending on the card type and the transaction’s value, there may be an additional charge for paying by credit card. Paypal – To pay by PayPal, please make payment to the following email address: [email protected], a 5% charge will apply. Currency – We can accept payments in most major currencies, but we prefer payments in NZ, AU, or US Dollars (NZD, AUD, or USD). Payments made in other currencies may be subject to additional charges.

Yes. All items are tested and inspected before dispatch. If a fault develops during the warranty period, you can return the item for repair or replacement.

Repairing extends the usable life of your equipment, avoids unnecessary landfill waste, and is often significantly more cost-effective than buying new. Our expert technicians identify and fix faults to a high standard, and every repair comes with a warranty – making it a smart, sustainable alternative that saves you money and reduces waste. Find out more in this blog post.

As our parts are available in different condition – new, reconditioned, or used – the item you receive may differ from stock images. To avoid confusion, we don’t display generic product photos online. However, we’re happy to send specific images upon request.