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Yes. You’ll receive a detailed invoice by email once your order is confirmed.

Yes, you can. If you’d prefer to use your own carrier, please contact our sales team and provide your account details and required service level. A packing and handling fee may apply. Please note that we are not responsible for any loss or damage during transit when using your own shipping provider.

If your return is approved and a replacement is not available, we’ll issue a refund for the full amount you paid, including shipping. Refunds are processed promptly after we receive and inspect the returned item.

Reconditioned parts offer significant cost savings, are fully tested for functionality and come with a warranty. They’re ideal when new parts are unavailable or when keeping costs low is a priority. Not sure if a reconditioned part is right for you? Contact our team for advice.

Choosing to repair instead of replace automation parts helps reduce costs, minimise downtime, and extend the life of your equipment. It also supports your corporate sustainability goals and demonstrates a commitment to responsible operations and corporate social responsibility, helping build trust in your brand and setting your business up for long-term success.