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All new parts come with a 12-month return-to-base warranty, reconditioned and used parts have a 3-month return-to-base warranty. If your item fails within the first 14 days, we’ll replace it or issue a full refund, including shipping. After 14 days, our standard warranty applies.

Shipping costs depend on your location, chosen carrier, and service level. All shipping charges are clearly outlined in your quotation before you confirm your order.

Bank Transfer – To pay for your purchase using Bank/Wire Transfer, simply instruct your bank to send the full amount as shown on our Quotation or Invoice. Please ensure you send your Quotation or Invoice number with your payment. Credit or debit card payments – We accept most major credit and debit cards, including Visa, MasterCard, and American Express. Depending on the card type and the transaction’s value, there may be an additional charge for paying by credit card. Paypal – To pay by PayPal, please make payment to the following email address: [email protected], a 5% charge will apply. Currency – We can accept payments in most major currencies, but we prefer payments in NZ, AU, or US Dollars (NZD, AUD, or USD). Payments made in other currencies may be subject to additional charges.

Repairing extends the usable life of your equipment, avoids unnecessary landfill waste, and is often significantly more cost-effective than buying new. Our expert technicians identify and fix faults to a high standard, and every repair comes with a warranty – making it a smart, sustainable alternative that saves you money and reduces waste. Find out more in this blog post.

To update your billing details, contact our sales team with your order number and the updated information. We’ll confirm once changes have been made.