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Shipping typically takes 1-4 weeks depending on your location and the service level selected. Stock items usually ship within 48 hours of payment. Please note that external factors like customs or carrier delays may affect final delivery time.

Bank Transfer – To pay for your purchase using Bank/Wire Transfer, simply instruct your bank to send the full amount as shown on our Quotation or Invoice. Please ensure you send your Quotation or Invoice number with your payment. Credit or debit card payments – We accept most major credit and debit cards, including Visa, MasterCard, and American Express. Depending on the card type and the transaction’s value, there may be an additional charge for paying by credit card. Paypal – To pay by PayPal, please make payment to the following email address: [email protected], a 5% charge will apply. Currency – We can accept payments in most major currencies, but we prefer payments in NZ, AU, or US Dollars (NZD, AUD, or USD). Payments made in other currencies may be subject to additional charges.

If an item is out of stock, we can either repair your existing unit or source the part through our global supplier network. Contact us today to explore your options.

Choosing to repair instead of replace automation parts helps reduce costs, minimise downtime, and extend the life of your equipment. It also supports your corporate sustainability goals and demonstrates a commitment to responsible operations and corporate social responsibility, helping build trust in your brand and setting your business up for long-term success.

If your item fails during the warranty period, you’ll need to send it back to us. We’ll repair or replace it, then return it to you at no extra cost.