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If your return is approved and a replacement is not available, we’ll issue a refund for the full amount you paid, including shipping. Refunds are processed promptly after we receive and inspect the returned item.

Bank Transfer – To pay for your purchase using Bank/Wire Transfer, simply instruct your bank to send the full amount as shown on our Quotation or Invoice. Please ensure you send your Quotation or Invoice number with your payment. Credit or debit card payments – We accept most major credit and debit cards, including Visa, MasterCard, and American Express. Depending on the card type and the transaction’s value, there may be an additional charge for paying by credit card. Paypal – To pay by PayPal, please make payment to the following email address: [email protected], a 5% charge will apply. Currency – We can accept payments in most major currencies, but we prefer payments in NZ, AU, or US Dollars (NZD, AUD, or USD). Payments made in other currencies may be subject to additional charges.

To update your billing details, contact our sales team with your order number and the updated information. We’ll confirm once changes have been made.

If an item is out of stock, we can either repair your existing unit or source the part through our global supplier network. Contact us today to explore your options.

We repair a wide range of industrial automation hardware, including PLCs, HMIs, motor drives, power supplies, and circuit boards. Not sure if we can fix your equipment? Send us the details, and we’ll assess it for you.