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If your return is approved and a replacement is not available, we’ll issue a refund for the full amount you paid, including shipping. Refunds are processed promptly after we receive and inspect the returned item.

We offer worldwide express delivery on all our products because we understand how costly and disruptive a breakdown can be. For urgent or time-critical deliveries, including Saturday options, please contact our customer service team.

Bank Transfer – To pay for your purchase using Bank/Wire Transfer, simply instruct your bank to send the full amount as shown on our Quotation or Invoice. Please ensure you send your Quotation or Invoice number with your payment. Credit or debit card payments – We accept most major credit and debit cards, including Visa, MasterCard, and American Express. Depending on the card type and the transaction’s value, there may be an additional charge for paying by credit card. Paypal – To pay by PayPal, please make payment to the following email address: [email protected], a 5% charge will apply. Currency – We can accept payments in most major currencies, but we prefer payments in NZ, AU, or US Dollars (NZD, AUD, or USD). Payments made in other currencies may be subject to additional charges.

Many of our new, refurbished, and hard-to-find obsolete automation parts vary in price due to global supply and demand changes. Because of this, we don’t display fixed prices online. Instead, we provide tailored quotes to ensure you get the most accurate and competitive price. Submit an enquiry today to receive your personalised quote.

If an item is beyond repair we assess whether it can be safely disassembled and recycled. In some cases, we use recovered components for future refurbishments to further prevent waste and conserve resources.