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Choosing to repair instead of replace automation parts helps reduce costs, minimise downtime, and extend the life of your equipment. It also supports your corporate sustainability goals and demonstrates a commitment to responsible operations and corporate social responsibility, helping build trust in your brand and setting your business up for long-term success.

If your item fails during the warranty period, you’ll need to send it back to us. We’ll repair or replace it, then return it to you at no extra cost.

Yes, you can. If you’d prefer to use your own carrier, please contact our sales team and provide your account details and required service level. A packing and handling fee may apply. Please note that we are not responsible for any loss or damage during transit when using your own shipping provider.

Orders can be changed or cancelled before shipment. Please contact our sales team as soon as possible. If your order has already been dispatched, our standard returns policy will apply.

Repair times depend on the fault and parts availability, but we aim for a fast turnaround. If a repair takes too long, we’ll offer a replacement or refund. For exact time frames, please contact us directly.