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We ship via trusted partners like FedEx and DHL. Shipping options vary by country and are detailed in your quotation. Due to operational or logistical requirements, we may occasionally use alternative carriers. Check out more shipping information here.

Bank Transfer – To pay for your purchase using Bank/Wire Transfer, simply instruct your bank to send the full amount as shown on our Quotation or Invoice. Please ensure you send your Quotation or Invoice number with your payment. Credit or debit card payments – We accept most major credit and debit cards, including Visa, MasterCard, and American Express. Depending on the card type and the transaction’s value, there may be an additional charge for paying by credit card. Paypal – To pay by PayPal, please make payment to the following email address: [email protected], a 5% charge will apply. Currency – We can accept payments in most major currencies, but we prefer payments in NZ, AU, or US Dollars (NZD, AUD, or USD). Payments made in other currencies may be subject to additional charges.

If the product is out of stock but expected soon, we’ll hold your order and ship it once available. If it’s discontinued and no alternative is available, we’ll issue a full refund.

Yes. We offer a full 12 months return-to-base warranty on all new parts and a 3 months return-to-base warranty on all reconditioned and used parts. So, if you have any problems within the specified warranty period from the date of delivery, please contact our sales team who will be happy to help and explain what you need to do next. We guarantee items are in working condition unless stated otherwise.

Absolutely. After your order ships, we’ll send you a Shipment Notification email that includes the carrier’s name and a tracking link. You can follow your order status directly or contact us for help.