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If your item fails during the warranty period, you’ll need to send it back to us. We’ll repair or replace it, then return it to you at no extra cost.

Shipping typically takes 1-4 weeks depending on your location and the service level selected. Stock items usually ship within 48 hours of payment. Please note that external factors like customs or carrier delays may affect final delivery time.

Bank Transfer – To pay for your purchase using Bank/Wire Transfer, simply instruct your bank to send the full amount as shown on our Quotation or Invoice. Please ensure you send your Quotation or Invoice number with your payment. Credit or debit card payments – We accept most major credit and debit cards, including Visa, MasterCard, and American Express. Depending on the card type and the transaction’s value, there may be an additional charge for paying by credit card. Paypal – To pay by PayPal, please make payment to the following email address: [email protected], a 5% charge will apply. Currency – We can accept payments in most major currencies, but we prefer payments in NZ, AU, or US Dollars (NZD, AUD, or USD). Payments made in other currencies may be subject to additional charges.

Our headquarters are based in South Dunedin, New Zealand, and we ship globally.

If your return is approved and a replacement is not available, we’ll issue a refund for the full amount you paid, including shipping. Refunds are processed promptly after we receive and inspect the returned item.